Find answers to the most commonly asked questions about shopping with Zinniars. If you need further assistance, our Customer Care team is always happy to help.

Orders

Q: Can I modify my order after placing it?

A: If your order has not entered production or dispatch, we will do our best to accommodate your request. Please contact us as soon as possible.

Q: Can I cancel my order?

A: Orders may be cancelled before production or dispatch begins. Once a Made to Order or Personalized garment enters production, cancellation is not possible.

Q: Do you offer Cash on Delivery (COD)?

A: COD is available on selected serviceable PIN codes within India.

Made to Order and Personalized garments are accepted only against prepaid orders.

Shipping

Q: How long will it take to dispatch my order?
A: Handcrafted in Small Batches: 2–3 Business Days
      Made to Order & Personalized Garments: 4–9 Business Days

Delivery timelines vary depending on your location.

Q: Do you ship internationally?

A: Yes. We ship to many countries worldwide. International shipping charges and delivery timelines are calculated during checkout.

Customers are responsible for any customs duties, taxes or import charges applicable in their destination country.

Returns & Refunds

Q: Can I return my order?

A: Eligible products may be returned in accordance with our Return & Refund Policy.

Made to Order and Personalized garments are not eligible for return or exchange except in cases of verified manufacturing defects or where required by applicable law.

Q: What if I receive a damaged or incorrect product?.

A: Every order is individually checked, tagged, and packed under strict quality supervision. We maintain digital records/images of your packed items before dispatch and send shipment confirmations directly via WhatsApp.

Please contact us within the period specified in our Return & Refund Policy with photographs of the product and packaging. Our team will review your request and assist you accordingly.

Sizing

Q: How do I choose the correct size?

A: Please refer to our Size Guide available on every product page and in the footer.

Q: Do you offer custom sizing?

A: Yes. Complimentary custom body measurements are available for selected Curve Plus garments.

Additional personalization requests are available for eligible products through our Made to Order & Personalization service.

Fabrics & Care

Q: Which fabrics do you use?

A: Our collections include Cotton, Cotton Cambric, Cotton Satin, Cotton Crepe, Linen Blends, Modal, Rayon Blends, Viscose Blends, Polyester Blends, Silk & Silk Blends and selected Winter Fabrics.

Please visit our Fabric Guide for more information.

Q: How should I wash my garments?

A: Please follow the care label attached to your garment.

For detailed instructions, visit our Care Instructions page.

Personalization

Q: Which products can be personalized?

A: Only products specifically marked as eligible for Made to Order & Personalization can be customized.

Q: How much does personalization cost?

A: The personalization service is available at ₹999 per garment and includes up to two approved customization requests.

Q: Can I completely redesign a garment?

A: No. Personalization is limited to approved alterations that preserve the original design, construction and quality of the garment.

Payments

Q: Which payment methods do you accept?

A: We accept major debit cards, credit cards, UPI, net banking, wallets and other secure payment methods available during checkout.

Q: Are my payments secure?

A: Yes. All online payments are processed through Shopify's secure payment infrastructure and trusted payment partners.

Contact

Need more help?

If your question isn't answered here, we're happy to assist.

Email: info@zinniars.com